Thread: leupold warranty

NZ post tracked & insured and it went fine. Came back repaired, fast.

Originally Posted by gimp

NZ post tracked & insured and it went fine. Came back repaired, fast.

Cheers. Made the mistake of labeling what was inside and they will not ship a scope as it's, in their eyes, a firearms part. Now the lady remembers me so can't even relabel and go back.

is the return shipping to NZ free of charge from Leupold?

Originally Posted by HuntGatherRepeat

What courier service are you guys using to send in your scopes for warranty? Just got told by NZ Post that they won't ship firearms parts. Seems a bit strange that a scope is that dangerous.

just say its from a cross bow. no issues with archery product

Its a Telescope
fck the dogs they dont need to know

If there is an issue with the couriers ( lost it / broke it ) and you need to make a claim and you incorrectly listed the item you are stuffed .

Leupold have set up a service centre in aussie . Last thing I sent off for a customer took two weeks or so .
They dont do everything there but a lot of the common requests/repairs

Ended up sending mine back to Taihape Sport and let them deal with it. Haven't heard much in a while so nice to see this thread pop up to remind me to check in.

That being said, I've spoken to Leupold USA and they are great to deal with. Ended up buying another VX5 over a Zeiss just because of the customer service.

The fee back to Taihape was $50 and that's supposed to include return shipping. When I checked freight to the US it was closer to $80. Probably should have checked in to the Aus option.