Thread: Starlink Mini Kit

Originally Posted by Pengy

He is otherwise occupied

Well, I guess you have a point...

Originally Posted by NZ32

Looks like they have started a 5GB roam plan for $15/month over in oz, hopefully that makes it over here as that would be perfect for how I plan to use mine. Would get more data if I was doing longer trips if required.

I couldn't find that offer while I was having a look around.

Apparently it was offered out to Australian addressed customers who had their Roam plan on hold. I haven't seen it here either, so it's a case of $90 a month for 50GB when you want to use it, and then on hold...

So I did the setup of the new Mini kit today. As painful as I expected...

As an existing residential customer I selected existing customer, already have the kit and then hit the 'Order' button like 900 times before it did anything. Then when it did, it showed Roam 50Gb as the plan and then loaded the plan on my account as another Residential plan. WTF? Cheaper than full Roam but not what I ordered...

Proceeded to beat my skull on everything I could find while trying everything to avoid contacting Starlink customer support. I eventually gave up, cancelled the 2nd Residential plan and lodged a ticket. Walked away and took some deep breaths while cursing everything Starlink related (I hate their website, it look very pretty but is one of the most bug contaminated sites I have used). When I went back I tried ordering the Roam 50Gb plan from inside my account but you can't do it unless you order a kit at the same time, no option to order plan only (I already have the kit). You have to from the look of it, go in from the Starlink/NZ/Roam page and that's the only way to get an option to order the service plan without having to buy a complete new kit.

Gave it a bit more destressing time, and went back in and reactivated the Residential plan which seemed to open up the ability to change service plan types and magically it all worked and was running within 30 seconds (why did it not do it the first time???). Now happily running off Starlink Mini as well as the Gen2 Dishy. As an existing customer I had no option on plan commencement dates, so I have one month pro-rata as my 'first month' (Starlink speak for the first month is a half month as I'm halfway through my existing plan). One thing I found, is once the account accepted the second Residential plan the Mini kit serial number was lodged against that plan which stopped me doing anything else with it cold.

Hopefully that helps if someone else runs into the same thing, it's very unclear from the Starlink site what you have to do as an existing customer to get a kit that you already have set up!

I have had to change the charger adapter I got to a UGreen brand 130w car charger that has a USB-C 100w outlet. The Cygnett 65w one listed earlier powered up the Mini dish twice but on the second start after a few minutes the wifi connection disappeared and the blue status LED on the dish was 'fast flashing' indicating an issue.

I don't have any way of testing the Cygnett charger to confirm but I'd guess that something in the buck-boost converter inside it has stopped cooperating.

Just so someone doesn't get one of the Cygnett ones thinking it will do the job and it dies like the one I got appears to have done - go for something with a 100w USB-C socket in it like the UGreen 130w ones.