It seems to be a NZ thing, almost every business I've ever dealt with has been terrible with communication, never give updates, never warn of delays, don't let you know once payment has been received or goods shipped.
The missus just got her UK passport renewed, had updates at every single part of the process and had the new one back in 10 days.
Sends it to NZ immigration 2 weeks ago and the only way we no they have got it is via the tracking number.
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