When we rec a rifle back where the end-user is having trouble meeting the accuracy guarantee - the first two things we do are.
Clean the barrel, and install a known good scope/ring/base setup.
Id place my money on the scope or mount setup. Probably the mount setup. You say a couple screws were loose on the rail - it might not seem like much but id put my money on that being the main problem. Loctite them (243 blue)
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