For what it's worth I have had a similar runaround -not as stressful as yours, mind- and I found I got a better result when I switched to telling them that I no longer do business with them through phone, only letter
I don't answer numbers I don't know and I don't give my ph no to police
The main benefit to this is that they have to document their own stupidity
Also I have learned to ride them HARD
Put in your application then bitch at them from day 1
They have no respect for us, remember
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