Thread: Useing the firearms register

Originally Posted by akaroa1

FSA doesn't recognise my license details.
Over phone person can see it is all correct and tells me what to enter
But no joy
FSA IT support were supposed to make contact within 10 days and sort it
Hasn't happened

I am likely too do the unthinkable and buy a firearm next weekend !
It would certainly be reassuring too have at least been able too get past first base with registration

Has anyone else not had the FSA system recognise their details and how were you able too get through the problem ??

I fully expect a long slow process beyond this first hurdle because I only own a few modern firearms that their data base will recognise.
After that it's makes, models, types and calibers they will not have a clue about

I had the same problem. I called and tried to resolve the problem and initially they didn’t know what to do (I think I described this in more detail earlier in this thread.) 2 weeks later I got a phone call to tell me I need to use a different browser when creating my account/logon. Changing browser eventually worked.

So far I have registered 12 items, which took an hour on the phone. The person on the other end is not likely to be knowledgeable about makes and models but will take your advice on finding the right information. They also have the ability to modify and make new entries in the system based on your advice so don’t feel obliged to stick with the options that they have if you think it’s wrong.