Great, good for you if you've had a good experience. Mine, not so much. The issue is the wishful thinking by office people does not translate to what you experience from the people that arrive to do whatever at the physical end, and the disconnect between the two. Any info that doesn't match or is not right is drama, pure and simple. When it's nothing to do with you as you've done everything correctly but someone else has cocked up, is not much help when you are wearing the attitude problem from someone that should know better and be performing in a more professional manner - but has chosen not to.
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