Thread: Useing the firearms register

Wait, and shrug. When that doesn't work ring them up and have a bleat, then they look into it and ring you back I think. Happened to a guy I know, he did the profile complete step and followed all the instructions and it still didn't show anything and rung them up. Was working at their end but he couldn't see a thing logging in. I haven't asked how he got on with it, but it definitely isn't user friendly or easy for a select few who for whatever reason are singled out for the treatment by the system.

I phoned. It's all good apparently. I did it all online and didn't have to take forms to the cop shop.

It's an "Online system," that should read, "On telephone line system."
I do all my guns comms over the phone, the people are user friendly, the system is not.....

You don't need a "validated" account to register items. However having your account "validated" allows you to see a list and details of the items registered against your license number.

Originally Posted by NZShoota

You don't need a "validated" account to register items. However having your account "validated" allows you to see a list and details of the items registered against your license number.

My account isn't validated which I didn't realise until reading the last few posts. However, I can see the firearms registered to me.

You ain't supposed to be able too, until Validated. Flaw in the system.....

You may be able to see the Firearms you registered through the online system or more likely the registration form you submitted but you shouldn't be able to see any you did by phone without the validation.

What a shit show of a system. How is this even fit for production release?
Logged in with my Realme account and tried to complete my profile which seems to be the first step. Apparently it can't match my details to a licence - please call Te Tari Pukeko.
Ring up, get through all the woke greetings, sit in a queue for 16 minutes.
Eventually someone decides it's time to answer the phone - more woke greetings. Helpdesk girl tells me that signing up from a mobile phone is unreliable so I need to use a desktop computer. Goes on to explain that the system sometimes struggles if your name on your licence is in all caps, in which case you need to input your details in the registration form in all caps too. I ask if she can create my profile with me on the phone but nope, can't help with that.
Go to a desktop computer and log in to begin registration. Try 50 different combinations of my name in uppercase, lowercase, title case, and everything in-between. Eventually work out that they just don't like my middle name, so first and last name only and in all caps it is.
An hour later, I now have a profile! Time to try register my incredibly run of the mill and you'd think widely supported hunting rifles.
First CZ 223, all good.
Then I try a Howa 1500 in 308. There are 3 variants, all with the exact same details except for being labelled "model 3", "model 4" etc at the end. How on earth do I know which one I have? No idea, so I move on.
Next I try a Winchester Model 70, but this time apparently the rifle doesn't exist in 7mm-08. So no can-do, have to ring up Te Tari Pukeko again so I can sit in another queue to get someone to decide that Model 70s in 7mm-08 do exist. Except that by now it's after hours and the helpdesk has gone home after a hard day of keeping NZ safe, so I'll have to wait for another day to go through all this again.
It's very hard to comply when they do their best to make it the most difficult process possible. I wish I had avoided an activating circumstance to delay participating in this farce.

Originally Posted by Fatberg

What a shit show of a system. How is this even fit for production release?
Logged in with my Realme account and tried to complete my profile which seems to be the first step. Apparently it can't match my details to a licence - please call Te Tari Pukeko.
Ring up, get through all the woke greetings, sit in a queue for 16 minutes.
Eventually someone decides it's time to answer the phone - more woke greetings. Helpdesk girl tells me that signing up from a mobile phone is unreliable so I need to use a desktop computer. Goes on to explain that the system sometimes struggles if your name on your licence is in all caps, in which case you need to input your details in the registration form in all caps too. I ask if she can create my profile with me on the phone but nope, can't help with that.
Go to a desktop computer and log in to begin registration. Try 50 different combinations of my name in uppercase, lowercase, title case, and everything in-between. Eventually work out that they just don't like my middle name, so first and last name only and in all caps it is.
An hour later, I now have a profile! Time to try register my incredibly run of the mill and you'd think widely supported hunting rifles.
First CZ 223, all good.
Then I try a Howa 1500 in 308. There are 3 variants, all with the exact same details except for being labelled "model 3", "model 4" etc at the end. How on earth do I know which one I have? No idea, so I move on.
Next I try a Winchester Model 70, but this time apparently the rifle doesn't exist in 7mm-08. So no can-do, have to ring up Te Tari Pukeko again so I can sit in another queue to get someone to decide that Model 70s in 7mm-08 do exist. Except that by now it's after hours and the helpdesk has gone home after a hard day of keeping NZ safe, so I'll have to wait for another day to go through all this again.
It's very hard to comply when they do their best to make it the most difficult process possible. I wish I had avoided an activating circumstance to delay participating in this farce.

I really wanted to buy another rifle which would have required my registration, your experience have made me unwant it.

So logged in with real me (no problems)'
created profile (no problems)
registered all my firearms last week ,still saying submitted, does it any stage actually lodge them with my profile or are they just dragging the chain???

I started off registering online. All good until the department of internal affairs wouldn't accepted my driver's license photo for RealMe as it had a tiny blemish on the photo although clearly identifiable as me still.
So I decided to ring to get firearms registered instead. Twenty minutes later it was all done. So I recommend doing it over the phone as apposed to online. No RealMe bullshit to worry about

Originally Posted by Allizdog

I started off registering online. All good until the department of internal affairs wouldn't accepted my driver's license photo for RealMe as it had a tiny blemish on the photo although clearly identifiable as me still.
So I decided to ring to get firearms registered instead. Twenty minutes later it was all done. So I recommend doing it over the phone as apposed to online. No RealMe bullshit to worry about

I think that’s the right approach if you’re not worried about being able to log in and see what you’ve got registered to you.

Ideally I wanted to be able to log in and confirm for myself that what they have on record against my name is correct. What if the helpdesk person incorrectly records a serial number for example, then years down the track I get in trouble for their mistake?

When I first had to do it, right at the beginning, was having problems with fixed details coming with various firearms models.
Caliber and mag capacity the main problems. Some of the models had to be best result and then edit. I did find I could just lodge them in as they were and then edit the capacity and caliber after that. Hope this may help someone. It was a lengthy and counter intuitive process. I got through 13 firearms in 2 sessions of about 1.5 and 1 hours. I found saving and coming back to it made it easier. It may be slightly different/better? now.

Rang back again this morning to continue with my part in making New Zealand safer.
15 mins in phone queue again - must be nice to have a monopoly and not have to care about customer satisfaction.
Finally get through and ask if I can register my firearms over the phone as I had trouble matching them to their records via the online registration. Lady says no, she will look them up for me and give me the table reference number for the correct firearm so that I can successfully look up them up myself via their sticky taped and stapled together abomination of a portal.
Turns out the Howas are entered with 3, 4, or 5 appended to the model name which indicates how many rounds the rifle holds. Worked out which of the 3 models they have on file is mine, all good.
The Winchester Model 70 Ultimate Shadow they have on record is listed as being manufactured by Fabrique Nationale. I was under the impression this means it would be Belgian manufactured, whereas my rifle has "Made in USA" stamped in it. I ask the lady if she knows what the story is with that, of course has zero clue. I tell her that I'm concerned about entering inaccurate information into the register. She says that it's best for me to enter this potentially inaccurate information then to ring them once the form is submitted so they can enter a new model if necessary. I ask if we can do that on the phone now instead of me ringing back up. She tells me no.

If only I was in a gang or wished to possess illegal firearms. I would save myself so much hassle.

I didnt get a match to my FAL first time either. Turns out it is very sensitive to extra spaces, so check that when signing up.

Other than that, it was pretty straightforward. I did discover that my Zastava doesn't actually have anything that says Zastava - only a tiny proof mark. .